AGENCY: Department of Workforce Services. Workforce Research and Analysis Division

SERIES: 22133
TITLE: Job seekers satisfaction surveys
DATES: 1997-
ARRANGEMENT: Alphabetical by Employment Center.

DESCRIPTION: This survey documents the level of the satisfaction of clients with the employment centers. The survey is conducted annually and is used to improve customer service. Information may include the type of service received by the client, degree of satisfaction in customer service areas such as response time, etc. The information is compiled into an annual report which is retained permanently.

RETENTION

Retain for 3 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series were specifically approved by the State Records Committee.

APPROVED: 12/1999

FORMAT MANAGEMENT

Paper: Retain in Office for 3 months and then transfer to State Records Center. Retain in State Records Center for 33 months and then destroy.

Computer data files: Retain in Office for 3 years or until administrative value has been met, if longer, and then delete.

APPRAISAL

Administrative

This survey documents the level of the satisfaction of clients with the employment centers. The survey is conducted annually and is used to improve customer service. Information may include the type of service received by the client, degree of satisfaction in customer service areas such as response time, etc. The information is compiled into an annual report which is retained permanently.