AGENCY: Department of Human Services. Office of Licensing

SERIES: 6829
TITLE: Complaint case files
DATES: i 1985-
ARRANGEMENT: Alphabetical by program name

DESCRIPTION: These files document complaints recieved from clients and members of the public about services rendered from licensed alcohol and drug abuse treatment facilities and investigated by local health authorities. These files include the name of the complainant, the name of the individual(s) being investigated, the program or facility that is the subject of the complaint, the results of the investigation, and the following personal identifiers: alcohol or drug addiction, brothers and sisters, civil/criminal court involvement, condition of living quarters, current and past addresses, employer, membership in groups, medical information, name, name of kin, occupation, physical characteristics, physical disabilities, police records, psychiatric information, sex, signature, telephone number.

RETENTION

Retain for 7 year(s)

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

Retention and disposition for this series is authorized by Archives general schedule Complaint investigation files, GRS-1969

AUTHORIZED: 07/20/2015

FORMAT MANAGEMENT

Paper: Retain in Office for 7 years and then destroy.

APPRAISAL

Administrative

This office handles complaints and forwards them for investigation and resolution. As the investigations files are kept by the local agencies, these files should not be needed for any subsequent legal action. These files are of use to the bureau to establish a potential pattern of problems in these facilities.

PRIMARY DESIGNATION

Private

---