AGENCY: Department of Human Services

SERIES: 80271
TITLE: Constituent complaint files
DATES: 1985-
ARRANGEMENT: Chronological.

DESCRIPTION: These files document the tracking of complaints, criticisms, and suggestions for the Department of Human Services. The department uses this information to identify problems, improve customer service, and create client-friendly policies. Information includes correspondence from citizens, response letters, and complaint and resolution details.

RETENTION

Retain for 5 year(s) after resolution of issue

DISPOSITION

Destroy.

RETENTION AND DISPOSITION AUTHORIZATION

These records are in Archives' permanent custody.

APPROVED: 09/1988

FORMAT MANAGEMENT

Paper: Retain in Office for 5 years after date of resolution and then destroy.

APPRAISAL

Administrative

PRIMARY DESIGNATION

Private

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